Shipping & Returns
Before You Buy
Summary
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📦 Contact us within 6 hours of receiving your plant if there’s any issue, with photos/videos of the box and plant.
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🍃 Leaf drop or yellowing is normal — no refunds or replacements for that.
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🔁 Returns: You pay return shipping, a 15% restocking fee applies, and only 50% of the item price will be refunded if the plant is in great shape.
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🪴 No refunds for plants returned dead, damaged, or more than 2 days after you received them.
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❌ We can cancel any order at our discretion, though we rarely do.
📦 Shipping Terms & Conditions
All of our plants are packed with care — but shipping live greenery has its challenges. Once your order leaves us, it’s in the hands of the carrier (and the weather).
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If your order arrives damaged, contact us within 6 hours.
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You must include clear photos and/or videos of the shipping box and the plant.
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We cannot process claims without proof.
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No photos, no refund. Simple as that.
🍃 What’s Normal (and Not Covered)
Please note:
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Some yellowing, leaf drop, or wilting is a natural response to the stress of shipping.
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These issues do not qualify for a refund or replacement — it's just the plant adjusting.
🔁 Returns & Refunds
If a return is approved:
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You are responsible for the return label.
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A 15% restocking fee will be applied.
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You may be eligible for a 50% refund of the item price (not including shipping), but only if:
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The plant is returned in good condition
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No pests or damage are present
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We do not refund or replace plants that:
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Have been in your care for more than 2 days
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Are returned dead or damaged
🚫 Order Cancellation
BunchaHoyas reserves the right to cancel any order at any time, without prior notice or explanation. This may happen in rare cases — such as stock issues, extreme weather, or unexpected circumstances.
🧡 Thank You!
We’re so grateful you’re shopping small and plant-loving with us. These policies are here to protect both of us — and your future Hoyas — so we all stay happy and growing 🌱